Jayhop LLC ("Jayhop," "we," "us") provides an AI receptionist that answers phone calls for businesses ("clients"). This policy explains what we collect, why, and the choices you have. It covers people who call our clients' businesses ("callers"), our clients, and visitors to jayhop.com.
Information we collect
From callers
- Phone number and caller ID
- Name, email address and property or service address, if given
- What the call was about, appointment details and notes
- Call audio recordings and written transcripts
Every call answered by Jayhop begins with a notice that the call is recorded.
From clients
- Business and contact details, hours, services and policies you give us to set up your receptionist
- Calendar access you share so she can book appointments
- Billing details, handled by our payment processor
From website visitors
- Information you enter in our forms, such as name, business, phone and email
- Basic, cookie-free usage statistics (pages viewed, browser type, approximate region)
How we use information
- To answer calls, take messages and book appointments for the business the caller contacted
- To send call summaries and booking confirmations
- To improve call quality, including reviewing recordings and transcripts
- To set up, bill and support clients
- To respond to messages sent through our website
- To meet legal obligations
Who we share it with
We share information only as needed to provide the service:
- The business you called. Callers' information goes to the client whose line they called.
- Service providers that process data for us: our voice AI provider, our scheduling provider, our email provider, our SMS provider, our form provider, our website host and our payment processor.
- Legal reasons, when required by law or to protect rights and safety.
We do not sell personal information. We do not sell or share mobile numbers or SMS consent with third parties for marketing.
Text messages
If you agree to receive text messages, we use your number only to send the messages you agreed to. See our SMS Terms. Reply STOP to opt out at any time.
How long we keep it
[TODO: set retention periods with your lawyer, for example: recordings and transcripts kept for X days, call summaries for the length of the client's service plus Y days.] We delete or de-identify information when it is no longer needed.
Your choices
- Ask us to access, correct or delete your information by emailing [email protected].
- Callers who want a recording deleted can contact the business they called or email us.
- Opt out of texts by replying STOP.
Security
We use reasonable safeguards to protect information. No system is perfectly secure.
Children
Our service is for businesses and is not directed to children under 13.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Jayhop LLC
8401 Mayland Dr #6954, Richmond, VA 23294
[email protected] · (276) 788-4589